Replacement policy

de Francis will replace any damaged or defective iPhone case at no extra cost, shipped within 48–72 hours of claim approval. Customers must report damage within 14 days of delivery with photo proof.

1. Who’s Covered

• Eligible Products: All iPhone cases purchased directly from de Francis.
• Defective/Damaged Items: Any case that arrives with manufacturing defects, transit damage, or wrong items qualifies for replacement.

2. How to Report Damage

• Timeframe: Report within 14 days of delivery.
• Proof Required: Email or upload clear photos/videos showing the damage.

Contact:

• Email: hello@de-francis.com
• WhatsApp: +91 84128 00314

3. Replacement Process

• Free Replacement: We’ll ship an identical case within 48–72 hours after claim approval, using a prepaid courier label.
• Packaging: Retain original box, accessories, and tags; you may be asked to return the damaged item using the provided label.
• Confirmation: You’ll receive email/SMS updates at each step.